QCC always welcome the Complaints/ Suggestions/ Feedback from the Customers for the accomplishment of continuous improvement of testing processes to achieve customers’ and regulators’ satisfaction. All Complaints/ Suggestions should be submitted through the Customer Feedback Form. None of the verbal Complaint/ Suggestion will be treated by QCC. Complaint/ Suggestion/ Feedback can be submitted through following procedure.
Complaints/ Suggestions can be filled on the Customer Feedback Form, available at the PSQCA website and in Sample Section, and submitted to the suggestion box or can be e-mail to firstname.lastname@example.org or email@example.com.
QMR ensures that all the Complaints/ Suggestions will be handled according to the following procedure (from point 3 - 7).
All Deputy Directors/Section heads shall Note down the particulars of the complaint/ Suggestion.
All Complaints/ Suggestions shall be directed to the QMR.
QMR shall acknowledge receipt of Complaint/ Suggestion to the originator, wherever possible and forward to Director for necessary action.
Report of Corrective Action taken to resolve the complaint shall be passed on to the customer by QMR.
Records of all customer’s Complaints/ Suggestions shall be kept by QMR and shall be presented in MRC.